SR Telecommunications Tech Support Engineer
- Location
- US
- Workplace
- On-site
- Compensation
- $100k – $130k
About this role
Summary -
The Senior Telecommunications Technical Support Engineer acts as the SME for the platforms they are already an expert in, providing T2/T3 remote technical support and troubleshooting, while contributing beginner-level assistance for additional platforms that lack established procedures to support overall team needs. The senior engineer also provides technical leadership, guidance, and support to colleagues across the ATS team.
Essential Functions:
Perform T2/T3 remote support and troubleshooting on the platforms they are SME for, while contributing beginner-level assistance for additional platforms that lack established procedures to support overall team needs. Determine root cause of failures, drive resolution, and provide technical guidance to other team members.Document all work in Freshdesk ticket system.
Develop Job Aids where necessary.
Other duties are required.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:
- High school diploma or GED; Engineering/Technology degree or certification preferred.
- 10+ years T2/T3-level troubleshooting on supported products.
- SME-level experience with ASAM 1000/7300, Lucent CBX-500/GX-550, Ciena DN7100/7200, Tellabs 1000/AFC AccessMAX, Litespan 2000, and Adtran TA11xx/12xx, 1248A, TA5000
- Experienced resolving complex technical issues across ASAM/DSLAM and ATM-based platforms within a production network environment.
- EMS system and CLI experience required.
- Strong computer skills; proficient with Microsoft Office.
- Ability to provide 24/7/365 on-call coverage.
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