About this role
JOB PURPOSE
Due to expansion of the business, we are looking for experienced Customer Service Executive who will be expected to proactively manage customer experience through monitoring and managing of the end-to-end transportation process. This individual should ensure that execution is done in compliance with company’s standards so that cargo is delivered as promised to the customer. Customers will be kept informed throughout the process and be updated should there be any change/deviation. Lastly, he/she will continue to develop existing relationships with the customers and further understanding their business needs for future collaboration.
CORE RESPONSIBILITIES
- Be the Single Point of Contact: Build strong partnerships with key accounts, overseas offices, and local trucking partners as their trusted advisor for all Door-to-Door movements.
- Control the Journey (End-to-End): Orchestrate seamless shipments from first-mile pickup to final-mile doorstep—monitoring road, sea, and air legs every step of the way.
- Master Proactive Problem-Solving: Catch delays, route changes, or customs bottlenecks before they impact the client; deliver rapid solutions with sales and dispatch.
- Handle Smooth Clearances & Billing: Keep transit moving by issuing essential transport docs, clearing customs files, and securing payments before release.
- Elevate Operational Standards: Track core metrics (On-Time Delivery, turnaround speed) to continuously refine routes and delight customers.
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