About this role
Summary
The Shipping Supervisor develops and coordinates shipping activities through standardized work instructions. Shipping activities are focused on company targets in order to ensure Customer satisfaction. A main objective is to improve the customer’s delivery performance.
Core Competencies
- Customer Focus
- Communication skills
- Energy and Stress management
- Team Work
- Problem Solving
- Operating Equipment
- Ethics and Integrity
- Analytical
- Negotiation
- Troubleshooting
Job Duties
- Perform trusted link process to download releases on CMS
- Make sure releases has not been duplicated
- Follow up on shipping schedules (weekly & daily)
- Transportation access authorization
- Generates shipping paperwork
- ASN validation
- Paperwork records
- Customer´s tickets respond
- Reports open issues at on shift change
- Order materials, supplies, or equipment
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Package objects for shipping
- Deliver items
- Respond to customer problems or complaints
Requirements
- 3-5 years’ experience in a similar role
- Strong communication skills (both verbal and written).
- Proficiency with database applications and administration systems, specifically Microsoft Office.
- Must be a highly motivated, service and team-oriented individual with an attention to detail.
- Strong analytical ability
- Problem solving skills
- Demonstrated good internal customer service skills
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