About this role
Brief Job Description:
• Proficiency in order management process and its corresponding activities
• Good communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
• Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow
• Track order status and follow up on delays or discrepancies
• Handle complex order issues, customer escalations, and cross-functional challenges
• Assist in resolving customer queries related to orders and delivery
• Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
• Identify process gaps, drive standardization, and implement efficiency initiatives
• Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements
• Support invoicing by maintaining clean and accurate order data
• Ensure high levels of customer satisfaction through effective communication and timely resolution
Responsibilities
Brief Job Description:
• Proficiency in order management process and its corresponding activities
• Good communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
• Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow
• Track order status and follow up on delays or discrepancies
• Handle complex order issues, customer escalations, and cross-functional challenges
• Assist in resolving customer queries related to orders and delivery
• Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
• Identify process gaps, drive standardization, and implement efficiency initiatives
• Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements
• Support invoicing by maintaining clean and accurate order data
• Ensure high levels of customer satisfaction through effective communication and timely resolution
Technical Skill Requirements:
• Strong accounting knowledge with O2C experience in order management and billing.
• Basic understanding of: Customer master data, Pricing conditions & Material/product master
• Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks
• Must be computer literate; Excel, Word, PPT
• Knowledge of JDE & SAP ERP is desired
• Ability to document the process
Qualifications
Competencies Required:
• Excellent communication skills both verbal and written
• Strong understanding of the end-to-end O2C cycle (Order Entry → Fulfillment → Billing → Collections impact)
• Deep knowledge of order management workflows, controls, and dependencies
• Understanding of pricing, contracts, credit management, and logistics integration
• Stakeholder & Customer Management
• Problem identification and analytical ability
• Strong knowledge of MS Office
• Self-initiative, drive and zeal for continuous improvement
• Ability to discharge the responsibilities in a conflicting environment
• Ability to lead in a continually challenging environment
• Adherence to Policies/Compliances
• Fosters a spirit of collaboration and teamwork
• Intellectually agile and analytical
• Experience in JDE & SAP ERP is desired
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