Rydges Resort Hunter Valley - Gather Food and Beverage Supervisor

Title: Food and Beverage Supervisor 
Reports to: Assistant Director of Food & Beverage/Restaurant Manager/F&B Duty Manager
Direct Reports: F&B Team Leaders, F&B Attendants

Function: The Restaurant Food & Beverage Supervisor is responsible for overseeing the day-to-day operations of the restaurant and lounge venues, ensuring exceptional guest experiences through friendly, professional, and efficient service. This role provides hands-on leadership to front-of-house team members, maintains high service standards, and supports the smooth delivery of breakfast, lunch, dinner, bar, and in-room dining services. By anticipating guest needs, fostering a positive team culture, and driving operational excellence, the Supervisor contributes to a welcoming hospitality environment that reflects the hotel's commitment to quality, locally inspired dining, and outstanding guest satisfaction.

Guests can wake up to a boundless breakfast buffet at Gather, or return in the evening to experience our contemporary steakhouse, where the best of Australian produce is showcased in a warm and welcoming setting. Guided by a philosophy of locally sourced ingredients, casually served and socially shared, Gather delivers an elevated yet relaxed dining experience featuring premium steaks, seasonal produce, regional wines, and genuine Hunter Valley hospitality. After dinner, to settle into Vista Lounge for a whisky nightcap, a glass of local Hunter Valley red, or a Sydney Brewery beer. And for those who prefer a quiet evening in, in-room dining is always available at their service.

Located in the heart of Australia’s premier wine region, situated across an enormous slice of pristine countryside. Rydges Resort Hunter Valley is a vibrant 419 room resort and an all-encompassing destination for leisure, conferences, and unforgettable events. 

2025 & 2026 Hunter Valley Legends Awards
Hunter Valley Accommodation Operator of the Year

2025 & 2026 Accommodation Australia NSW Awards for Excellence Winner
Best Health & Wellbeing Practices

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals
•    Growing revenue above market
•    Maximise assets
•    Business transformation

Our Values
•    Empowerment: We make it happen
•    Possibilities: We evolve and innovate
•    Community: We make the connection

Key Accountabilities:
•    Supervise and coordinate all front-of-house food and beverage operations during evening service.
•    Lead, motivate, and support team members to deliver excellent customer service.
•    Welcome guests, handle enquiries, and resolve customer concerns in a professional and timely manner.
•    Monitor service standards, presentation, cleanliness, and compliance with company policies.
•    Assist with staff training, coaching, and performance management.
•    Manage shift rosters, staff allocations, and break schedules as required.
•    Oversee opening and closing procedures, including cash handling and end-of-shift reporting.
•    Ensure compliance with food safety, liquor licensing, workplace health and safety, and responsible service of alcohol (RSA) requirements.
•    Coordinate with the kitchen team to ensure efficient service and communication.
•    Monitor stock levels and assist with inventory control and ordering processes.
•    Support the Restaurant Manager with operational and administrative tasks and perform any other duties as directed.

Skills & Experience:
•    Previous experience in a Food & Beverage Supervisor, Team Leader, or similar hospitality role.
•    Strong knowledge of restaurant operations and customer service standards.
•    Demonstrated leadership and team management skills.
•    Excellent communication and interpersonal abilities.
•    Ability to work effectively in a fast-paced environment.
•    Experience with POS systems and cash handling procedures.
•    Strong problem-solving skills and attention to detail.
•    Availability to work evenings, weekends, and public holidays.

Key Attributes:
•    A hands-on leader who leads by example.
•    Passionate about hospitality and customer service.
•    Reliable, professional, and well-presented.
•    Flexible with availability for night and weekend work.
•    Committed to creating a positive team culture and memorable guest experiences.

Qualifications & Requirements:
•    Current Responsible Service of Alcohol (RSA) certification.
•    Food Safety certification (desirable).
•    Full Australian working rights.
•    First Aid certification (desirable).

Benefits & Perks:  
•    Incredible team member discounts from your first day on-the-job.  
•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.  
•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
•    Awesome winter and summer savings and discounts at Thredbo.  
•    Rapid career growth opportunities through our EVT network.  
•    Local community involvement, volunteering and charitable giving.  
•    Australia and NZ’s largest and most diverse experiences company 
  
Join Rydges Resort Hunter Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.  
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.