Guest Services Supervisor (FT) (AM/PM)

Job DetailsLevel: ExperiencedJob Location: Catamaran - San Diego , CA 92109Position Type: Full TimeSalary Range: $21.20 - $21.20 HourlyJob Shift: Day / EveningJob Category: Management and Supervisory

LOCATION

Catamaran Resort Hotel & Spa
The Catamaran Resort Hotel and Spa is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego’s famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen.

The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Guest Services Supervisor ("Supervisor/a de Servicios al Huésped") is responsible for overseeing the daily operations of the Bell and Valet departments while supporting the overall Front Office operation. This position provides hands-on leadership throughout the guest arrival and departure experience, ensuring efficient vehicle and luggage service, proper staffing and coverage, and consistent service delivery. The Guest Services Supervisor ensures that all guest interactions and departmental operations reflect the hotel’s service standards, values, and commitment to an exceptional guest experience.

PAY & PERKS

Compensation: $21.20**
Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
Discounted Hotel Rooms for you, family and friends.
Free Employee Parking and/or discounted MTS Pronto card.
Free Meals & Refreshments during working shifts.
Career advancement opportunities!
Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

Supervise and coordinate daily Bell and Valet operations, ensuring efficient and professional guest service.
Monitor guest arrivals and departures and adjust staffing and positioning based on occupancy, events, groups, and business levels.
Oversee Valet operations, including vehicle flow, parking and retrieval procedures, key and ticket control, vehicle staging, and traffic management.
Ensure Valet associates follow established vehicle handling, safety, security, and incident/damage reporting procedures.
Oversee Bell services, including luggage handling and storage, guest deliveries, transportation assistance, and arrival and departure support.
Conduct pre-shift meetings and communicate daily priorities, VIP arrivals, groups, events, transportation needs, and operational updates.
Recruit, train, coach, and mentor team members, fostering a high-performing, service-oriented culture.
Promote teamwork and employee engagement, ensuring alignment with company values and performance expectations.
Maintain a visible leadership presence throughout the lobby, Front Desk, valet area, hotel entrance, and guest arrival and departure areas.
Support Front Desk supervisory responsibilities as needed, including check-in/check-out activity, guest requests, associate support, and operational issues.
Resolve guest concerns and service recovery situations promptly and professionally.
Ensure team members follow up on guest requests to confirm they were completed to the guest’s satisfaction.
Review Medallia and internal guest satisfaction scores to identify service trends and opportunities for training and improvement.
Partner with Front Office and other departments to ensure seamless guest service.
Perform additional duties and responsibilities as directed by the leadership team.

Qualifications

QUALIFICATIONS

At least 1-2 years of relevant experience and/or training.
A combination of experience, education, and/or training may be substituted for either requirement.
Previous similar position in a top-quality hotel, or similar business entity preferred.
Experience running shifts, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills.
Availability to work on weekends and holidays is required.
For insurance purposes, candidates must be over 21 years of age.
Must have an unexpired and valid driver's license with no recent violations.
Must be able to safely operate vehicles with both automatic and manual transmissions.
Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.
The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.