About this role
EUROPEAN WAX CENTER
Center Manager
Lead. Develop. Grow.
911 Crossings Rd, Sandusky, OH 44870 · In-Person · Full-Time · $53,000–$70,000/yr
BASE PAY
$22/hr
Based on experience
BONUS POTENTIAL
+$18K/yr
Monthly performance bonuses
TOTAL EARNINGS
$53K–$70K
For leaders who hit goals consistently
THE OPPORTUNITY
You won't be managing a schedule. You'll be running a business.
As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to.
We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win.
WHAT YOU'LL OWN
Sales & Business Results
- Own revenue, package, and product goals - and know your numbers
- Coach your team on guest education and confident selling
- Analyze trends and build action plans to move the needle
- Drive traffic through local marketing and brand campaigns
Guest Experience
- Set the standard for every guest interaction - from first hello to farewell
- Resolve escalated concerns with professionalism and care
- Champion an environment guests want to return to - and tell their friends about
Team Development
- Recruit, onboard, and retain top-performing team members
- Coach consistently - performance reviews, 1-on-1s, real feedback
- Build internal succession so your team has somewhere to grow
- Create a culture people choose to stay in
Center Operations
- Manage scheduling, inventory, payroll, and cash handling
- Track KPIs - productivity, retention, labor - and act on what you find
- Uphold cleanliness, sanitation, and brand standards without exception
WHO YOU ARE
We're not looking for a placeholder. We're looking for a builder.
- You own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them.
- You develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through.
- You recruit proactively. You don't wait for a job board to fill your pipeline. You know what "good" looks like and you go find it.
- You recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person.
- You've managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential.
- You're available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both). Reliable transportation required.
WHAT WE OFFER
Compensation & Bonuses
- $22/hr base depending on experience
- Monthly performance bonuses: $500, $1,000, or $1,500
- Goals are realistic - our managers hit them
- Total potential: $53,000–$70,000 annually
- Commission on personal sales - rewarded for leading from the front
Growth & Career Path
- 30-60-90 day structured onboarding
- Mentorship from district leadership
- Clear path: Senior Center Manager → District Manager
- Ongoing training and professional development
Work-Life Balance
- 2 weeks PTO after first 90 days
- Consistent, predictable shift structure
- One weekend shift required (not both)
OUR HIRING PROCESS
Three steps. No runaround.
- Step 1 - Video Interview: A real conversation about your experience, style, and goals.
- Step 2 - Experience the Center: Visit us as a guest. See what we're about from the inside.
- Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together.
Learn more: www.waxcenter.com/careers
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