Billing and CMMS Specialist

Description

We are ERock!

ERock (NYSE: EROC) is enabling energy for a new era. ERock delivers onsite utility-grade power that gets customers up and running quickly, while supporting long-term grid development. ERock’s proprietary natural gas generators help critical facilities address grid constraints, interconnection delays, and outage risks while accelerating speed-to-power for new and expanding operations. Trusted by data centers, utilities, manufacturers, healthcare systems and government organizations, ERock engineers for rapid deployment, long-duration reliability, low local emissions, and scalable performance to meet the evolving energy demands of today and tomorrow.

Key Responsibilities: 

• Manage the back-office work order process from field completion through closure and invoicing, ensuring work orders progress through the process accurately and in a timely manner.
• Partner with Operations and Accounting to ensure billable work orders contain the appropriate labor, travel, parts, expenses, service items, documentation, and approvals required for invoicing.
• Identify work orders that cannot progress through the billing process and coordinate with Field Service Coordinators, Area Managers, technicians, Procurement, Accounting, and other stakeholders to resolve outstanding issues.
• Prepare customer and asset-owner quotes, coordinate required internal and external approvals, and maintain appropriate documentation within the work order and CMMS.
• Communicate invoice and work order information to customers through email and customer billing portals, including submitting invoices and supporting documentation and tracking submissions when required.
• Serve as a key administrator and operational resource for the company's Computerized Maintenance Management System (CMMS) / Field Service Management System.
• Maintain CMMS data related to equipment, customer locations, service addresses, contracts, warranties, and other operational records.
• Coordinate the setup of new equipment and customer locations within the CMMS to support field service activities.
• Establish and maintain preventative maintenance parameters and assist with the generation of preventative and contractual maintenance work orders.
• Monitor work order and billing queues to identify aging work orders, missing information, system errors, or other conditions preventing timely completion and invoicing.
• Maintain data quality within the CMMS and assist Operations personnel with correcting work order, equipment, inventory, service, or billing-related system issues.
• Support continuous improvement of CMMS workflows, billing processes, reporting, and operational controls.
• Prepare weekly and monthly operational reports and performance metrics for leadership, including work order backlog, billing cycle performance, exceptions, and other key indicators.
• Assist with testing and implementation of new CMMS functionality, process improvements, integrations, and system updates.
• Perform other operational, reporting, and system-related responsibilities as assigned by the supervisor.

Requirements

Basic (Required) Qualifications:

• Strong organizational and prioritization skills
• Excellent written and verbal communication abilities
• Proficiency in Microsoft Excel and CMMS systems
• Proven ability to collaborate across internal teams and with external stakeholders
• Keen attention to detail to ensure invoice accuracy and compliance

Preferred Qualifications:

• Bachelor’s Degree in relevant field (Business, Economics, Accounting, etc.) 
• 2+ years experience in similar role (billing, operations, CMMS administration)
• Have knowledge and experience in Microsoft Business Central
• Analytical mind with desire to continuously improve processes

Benefits:

• Competitive Pay
• Medical, Dental, Vision, and Prescription Drug Insurance
• Company-Paid Life Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with a company contribution
• Wellness Programs and Incentives
• 401(k) Retirement Plan & Company Match
• Paid Time Off – Sick & Vacation Time
• Paid Holidays
• Hybrid Work Schedule!
• Cool Open-Office Concept 

Do you have what it takes to join the ERock team? Send us your cover letter and resume today.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ERock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At ERock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of “The Team” which includes “Mutual Respect, Openness, and Honesty.”