Solutions Engineer, Implementation & Delivery

What we're looking for:

We need someone with 3–7 years of experience in solutions engineering, implementation engineering, or technical account management who has owned end-to-end technical implementations for enterprise SaaS customers. You should be comfortable working across APIs, system integrations, and configuration-heavy platforms, and have a track record of driving successful customer go-lives in complex, multi-stakeholder environments. Bonus points if you've worked at a high-growth startup, have CRM implementation experience, or come from a consulting-to-PM background with strong technical foundations.

What you'll do:

Own the full technical implementation lifecycle for enterprise housing customers — from sales handoff through scoping, configuration, testing, and go-live

Partner closely with Sales on deal handoffs and with Customer Success Managers and Engagement Managers to deliver a seamless, coordinated customer experience

Scope implementation requirements with customers, map their workflows, and translate them into actionable implementation plans tailored to their operational model

Manage multiple concurrent implementations across product verticals, ensuring each customer is set up for long-term success from day one

Travel on-site to customer locations (~25% travel) to build relationships and manage implementations in person

Work within the data and API layer — managing integrations, understanding customer data trends, and ensuring correct data migration into EliseAI's platform

Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering teams

Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team

Hand off completed implementations to post-implementation Solutions Engineers (Product Experts) for ongoing support and optimization