Senior Process Manager

Senior Process Manager Role and responsibilities:

• Take leadership role independently managing back office operations

• Client Management – establish self as a valued partner and work closely to achieve goals defined

• Independently handle all client escalations and lead mitigation steps to prevent future escalations

• Help knowledge management endeavour by sharing process knowledge and best practices within the teams

• Lead various quality initiatives across processes managed

• Responsible for Business continuity, transformation and various audits

 

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.