Customer Service Coordinator

Location
Riga (LVA)
Workplace
On-site

About this role

Job Responsibilities

  • Daily cooperation with Sales Managers and customers;
  • Coordination of orders, deliveries, and new projects;
  • Monitoring and control of warehouse inventory levels;
  • Administration of customer contracts;
  • Coordination and resolution of customer complaints, claims, and requests;
  • Data entry and maintenance in the company's information systems.

Candidate Requirements

  • Higher education;
  • Good command of English, both spoken and written (knowledge of Russian will be considered an advantage);
  • Excellent communication, planning, and organizational skills;
  • Ability to effectively manage multiple tasks simultaneously and set priorities;
  • High level of accuracy, sense of responsibility, and customer service orientation.

We Offer

  • Competitive remuneration based on your experience, knowledge, and competencies;
  • DS Smith offers a competitive and transparent bonus scheme that, following the probation period, provides an opportunity to earn up to an additional 50% of the base salary, depending on achieved results and individual performance;
  • 24/7 accident insurance;
  • Private health insurance after the probation period;
  • Gifts for work anniversaries and various employee recognition programmes;
  • Career and professional development opportunities within an international company;
  • Work in a professional, responsive, and supportive team;
  • Company events and team-building activities throughout the year;
  • A stable and long-term position within an international company.

Gross monthly salary: EUR 2000.

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Top Benefits

  • Bonus scheme
  • Accident insurance
  • Private health insurance
  • Employee recognition programmes
  • Career development
  • Professional development
  • Team-building activities