Manager, Workers' Compensation

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

That’s Nice, But What’s the Job?

In short, the Workers' Compensation Manager is responsible for overseeing the organization's workers' compensation program, ensuring injured employees receive appropriate support and benefits while managing claims, reducing costs, maintaining regulatory compliance, and driving return-to-work initiatives. This role works closely with employees, healthcare providers, insurance carriers, third-party administrators, legal teams, and leadership to ensure claims are handled efficiently and in accordance with applicable laws and company policies.

In Long, as the Workers' Compensation Manager, you will be responsible for:

• Managing all aspects of workers' compensation claims from injury reporting through claim closure.
• Serving as the primary point of contact for employees, managers, insurance carriers, third-party administrators (TPAs), medical providers, and legal counsel.
• Monitoring and reviewing open claims to identify trends, risks, and opportunities for cost containment.
• Investigating workplace injuries and collaborating with internal stakeholders to ensure timely and accurate documentation.
• Developing and maintaining return-to-work, incident reporting, and claim management programs designed to improve outcomes, reduce claim duration, and control total cost of risk (TCOR).
• Ensuring compliance with federal, state, and local workers' compensation laws and regulations.
• Analyzing claims data and preparing reports on claim activity, costs, trends, and program effectiveness.
• Partnering with Safety, HR, Operations, and Legal teams to mitigate risks and improve workplace safety initiatives.
• Working with insurance providers and TPAs to ensure claims are handled appropriately and reserves are properly managed.
• Developing and maintaining workers' compensation policies, procedures, and best practices.
• Providing guidance and training to leaders and employees regarding workers' compensation processes and responsibilities.
• Overseeing third-party administrator (TPA) performance through audits, service level monitoring, claim reviews, and governance processes to ensure contractual and operational expectations are met.
• Directing claim strategy on complex, litigated, and high-exposure claims, including collaboration with defense counsel, settlement evaluation, mediation preparation, and authority recommendations.
• Recommending strategies to reduce claim frequency, severity, and overall program costs.
• Maintaining accurate records and ensuring confidentiality of employees and claim information.

So What Kind of Folks Are We Looking For?

• Strong problem-solving and critical-thinking abilities.
• Exceptional communication and interpersonal skills with the ability to navigate sensitive situations.
• High level of professionalism, discretion, and confidentiality.
• Strong attention to detail and organizational skills.
• Ability to build relationships across all levels of the organization.
• Customer-focused mindset with a commitment to employee support and service.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Analytical approach to decision-making and risk management.
• Proactive, resourceful, and solutions-oriented attitude.
• Comfortable influencing stakeholders and driving process improvements.

The Specifics.

• 5+ years of experience managing workers' compensation claims, workers' compensation programs, risk management, employee health, or a related field.
• Bachelor’s degree preferred; equivalent experience may be considered.
• Strong knowledge of workers' compensation regulations, claims management practices, and return-to-work programs.
• Experience partnering with insurance carriers, brokers, and third-party administrators.
• Knowledge of OSHA reporting requirements and workplace injury management practices.
• Experience interpreting and applying relevant employment and workers' compensation laws.
• Proficiency with claims management systems, HRIS platforms, and Microsoft Office applications.
• Ability to analyze claims data, identify trends, and present recommendations to leadership.

Nice to Have

• Certified Workers' Compensation Professional (CWCP), Associate in Claims (AIC), Certified Disability Management Specialist (CDMS), or similar professional certification.
• Experience supporting a multi-state workforce.
• Background in healthcare, manufacturing, logistics, retail, construction, transportation, or other high-volume workers' compensation environments.
• Experience leading program enhancements, vendor management, or cost-containment initiatives.
• Knowledge of leave management programs, including FMLA, ADA accommodations, and disability claims administration.

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We’ll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!