About this role
Role Overview
We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.
Key Responsibilities
- Provide first-level support for Linux and Windows systems
• Monitor systems and applications to ensure availability and performance
• Perform basic network checks and troubleshooting
• Handle incidents and requests via ticketing tools
• Support on-site operational activities as required
• Escalate complex issues to higher support tiers
• Communicate effectively with clients and internal teams - Basic Linux / Windows administration knowledge
- Understanding of system & application monitoring
- Basic networking fundamentals
- Experience with ticketing / ITSM tools is preferred
- Strong English fluency
- Good communication and interpersonal skills
- Saudi National
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