Service Supervisor

We are looking for a talented Field Service Supervisor to join our team specializing in Service for Cummins, Inc. in Manassas, VA.

In this role, you will make an impact in the following ways: 

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Manage and perform service processes from intake to invoicing.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

Responsibilities

To be successful in this role you will need the following: 

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Technical Escalation: Make use of all available resources, including data management tools and expert advice, to resolve technical issues. Know when to escalate an issue to a higher level of expertise. Document all troubleshooting steps and resolutions accurately in the appropriate database. 

Qualifications

Education/Experience: 

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. 
• This position may require licensing for compliance with export controls or sanctions regulations. 
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Responsibilities: 

High amount of customer interactions and managing day-to-day work order management. 

This role will be focused on field service operations.

Compensation: 

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.