About this role
Job purpose
Under the direct supervision of the Program Manager, the duties of this position will focus on 1) assisting with special projects and new initiatives; and 2) providing direct social services case management to clients. This position requires a broad base of job knowledges in social services field, excellent analytical skills and ability to effectively manage multiple projects simultaneously.
Duties and responsibilities
- Coordinate projects (new and existing) and outreach to targeted population and community
- Assist program manager with developing outreach plans and strategies
- Conduct outreach activities with various methods
- Collaborate with community leaders and organizations to ensure effectiveness of service and meet grant/program deliverables
- Collaborate with partners and external agencies to develop joint outreach initiatives and share information.
- Assist clients in advocacy and community resources
- Provide accurate and timely information to clients about available resources and programs. Make appropriate referrals to other service providers based on clients' needs.
- Maintain and develop resource networks
- Provide consumer advocacy for clients and the community
- Plan, coordinate, and implement educational events and workshops when assigned.
- Screen and Enroll Clients into Appropriate Social Service Programs
- Conduct comprehensive assessments of clients' needs and eligibility for various social service programs.
- Guide clients through the enrollment process, assisting with paperwork and application submissions.
- Maintain up-to-date knowledge of available social service programs and eligibility requirements
- Provide receptionist coverage, when necessary.
- Provide Comprehensive Case Management to clients
- Develop individualized service plans for clients based on their unique needs and goals.
- Regularly monitor and evaluate the progress of clients in achieving their objectives.
- Coordinate with other service providers to ensure seamless delivery of support to clients.
- Maintain detailed and accurate records of all services provided to clients.
- External office support
- Represent department’s program to funders and outside agencies
- Participate in community/agency liaison activities to assure community awareness of services and programs
- Attend program and community meetings and bring back resources to share with supervisors and team
Qualifications
- Some college or post-secondary education is required with a minimum of 2 years work experience in client-facing environment
- knowledge of available community resources and understanding of the field of social service
- Bilingual, including ability to read and write, in one or more of the following language: English and Chinese, Vietnamese and/or Spanish is required.
- Good organizational skills and ability to work independently with a high degree of accuracy, attention to detail and conformity to procedure required.
- Good communication and interpersonal skills, including ability to coordinate and cooperate with others required.
- Experience preparing written reports, correspondence and other documents required.
- Word processing and data entry experience on Macintosh, Microsoft Word and Excel.
- Must have valid California Driver’s License, auto insurance and available transportation
Direct Reports
Program Manager
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