Senior Manager - Responsible AI, Gen AI

Senior Manager - Responsible AI, Gen AI

• You are passionate about Responsible AI and Gen AI Solutions
• We are the most advanced Data Science and AI practice in the country
• Together, we can deliver innovative AI solutions to millions of Australians!

Do work that matters

As we continue our pursuit of NPS +30, we need to transform the way we engage with our customers and colleagues. We are now in the time to cement ourselves as industry leaders in AI. The Responsible AI team within the Chief AI Office is looking for a hands-on technical leader to help the world's best decision science team build, evaluate and scale Gen AI and agentic AI solutions that solve complex customer, product and channel problems.

You’ll join a highly technical, technology‑leaning data science community with strong grounding in machine learning solutions, modern AI stacks, strong collaboration with engineering peers software engineering, ML systems and modern AI stacks. This team plays a critical role in how AI is responsibly implemented at CommBank not just built, but trusted, scaled and sustained.

We value curiosity, pragmatism, and continuous improvement. Our teams actively engage in internal knowledge sharing, technical deep dives, external learning, and exploration of emerging Gen AI tools and patterns, consistently

always with a strong lens on real‑world applicability.

See yourself in our team

As a Senior Manager – Responsible AI, Gen AI, you’ll lead a specialist team of experienced Data Scientists who sit at the intersection of Resp AI, Gen AI, ML engineering, and enterprise platforms. This team is distinct in its priorities of supporting the Group through Technology to build scalable, safe, and production-ready machine learning and Responsible AI solutions, focusing on best practices, and creating enabling products to be used by AI practitioners across the organisation. This team is distinct in its focus, in building and enabling scalable, production‑ready Responsible AI frameworks to deploy ML, Gen AI and Agentic systems that operate safely and reliably in a regulated environment.

This is a hands‑on technical leadership role with real scale and influence: shaping products, influencing architectural and design decisions, and upholding best practices in ways of working, all while supporting the growth of our people. Shaping standards, architectural decisions, and ways of working, while growing people and capability.

We are seeking people who can:

• Demonstrated experience in leading and managing high-performing Data Science teams along with strong technical background as a Data Scientist.
• Lead with thought leadership in Generative AI model development, covering building, evaluating, and fine-tuning foundational models.
• Define and implement frameworks, governance, and tooling for Agentic and AI model evaluation, validation, and monitoring.
• Collaborate with AI Engineering, MLOps, Data Platform, AI research teams, model risk policy and governance teams, and AI hub stakeholders to develop and refine Responsible AI roadmaps.
• Work with data scientists and AI engineers to automate appropriate controls to enable rapid development and deployment of safe AI at scale.
• Represent the company’s AI research in publications, conferences, and internal events to showcase responsible AI capabilities.

Tech skills:

We use a broad range of tools, languages, and frameworks. We don’t expect you to know all of them.

• Expertise and deep understanding of generative AI models, machine learning, and ethical AI principles.
• Proven experience in being a hands-on technical leader, with focus on Data Science, Problem solving, AI model development along with solid coding skills in Python.
• Strong experience in designing and implementing AI evaluation, validation, and monitoring frameworks to define relevant open-source applications and convert them into practical capabilities that will benefit our AI developer’s community.
• Innate ability to communicate, collaborate and engage with cross-functional teams influencing AI strategies and best practices.
• Demonstrated track record of publishing AI research and presenting findings at industry events and being adept at identifying practical applications that support Group’s AI Ambitions.
• Advanced degree (Master's or PhD) in Data Science, Computer Science, Artificial Intelligence, Machine Learning, or a related field is encouraged.

Working with us:

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

Apply NOW to live your best life, by doing your best work with us!

Advertising End Date: 29/09/2026