Sr Filed Application Engineer

RESPONSIBILITIES :

• Understand customer's problems (needs and wants), design and recommends solutions to meet their needs and ensures customer satisfaction

• Lead the design/delivery of TCI (Test Cell Integration) or multiple technologies solutions

• Prepare training documents to both in-house engineers and customer training needs

• Conduct relevant application support service trainings and co-trainer in customer training

• Able to lead a project team to accomplish projects in a timely manner

• Holding key customer account and manages projects together with factory engineering to meet customer’s needs in both technical requirements and time schedule

• Understands and applies Solution Planning & Implementation standards

• Build and establish strong relationships with factory to co-develop solutions to ISG related problems

• To be effectively identifying design related problems and suggest necessary changes to the factory through an orderly reporting manner

• Take initiative to own and solve specific customer issues