Patient Advocate

Position Introduction:

Goddard Health Center is the ambulatory care facility on the Norman campus, providing primary care services to students, faculty, staff, and their dependents. If you’re looking for a meaningful career in a supportive academic setting, consider joining our team. At Goddard Health Center, you’ll have the opportunity to make a real impact on the health and well-being of the University of Oklahoma community.

Job Duties: 

Ensures patients receive timely, accurate assistance with scheduling, insurance verification, prior authorizations, billing and payment questions, community referrals, and access to care.

• Explains financial responsibilities for services received and payment options to patients and/or insurance or other financial institutes responsible for payment.
• Ensures availability of appointments for clinic scheduling and clinic flow.
• Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance when appropriate.
• Acts as an advocate for the patient when discussing medical care with the insurance carrier or other financial institute.
• Diffuses all but the most serious situations.
• Serves as a liaison between physicians and patients.
• Manages complaints from all sources including patients, staff, physicians, etc. Intercedes with physician and initial complaint. Works in conjunction with Clinic Administrator to address complaints.
• Coordinates the distribution of monthly patient satisfaction surveys.
• Ensures the patient’s rights are supported.
• Assists patients with language translation services.
• Assists patients with referrals for treatment outside of the facility.
• Helps patients navigate medical bills and payment plans.
• Prepares cost estimates upon patient request.
• Helps uninsured patients with healthcare resources.
• Assists clinic staff with complex Prior Authorizations/Referrals.
• Assists patients with new patient paperwork as needed.
• Verifies insurance benefits as needed.
• Keeps senior leadership abreast of all situations.
• Performs various duties to successfully fulfill the function of the position.

Skills:

• Advanced knowledge of HIPAA regulations and procedures.
• Excellent verbal and written communication skills.
• Ability to use a 10-key.
• Must be detail oriented, complete work tasks, and meet deadlines.
• Ability to maintain composure even in difficult situations.
• Ability to read and interpret business correspondence, safety manuals, and policy manuals.
• Ability to be understanding and sensitive to needs of others.

Required Attachments:

• Resume
• Cover letter 

View full job description

Required Education and Experience:

• High diploma or GED.
• 24 months experience in pre-certifications, customer service, medical billing, accounts receivable or related experience.

Required Certifications and Licenses:

• None

Working Conditions:

• Physical: Sitting for prolonged periods. Communicating effectively and listening. Using a computer and a telephone.
• Environmental: Standard office environment.