About this role
As the primary point of contact, the Client Advisor works closely with clients, suppliers, and internal teams to ensure a high level of service and support. They serve as a liaison between clients and Bridgepointe's supplier partners, helping clients get the most from their technology investments while supporting their evolving business needs.
Success in this role requires building and maintaining strong client relationships, achieving monthly revenue and retention goals, proactively addressing client needs, and conducting professional account reviews and executive-level business discussions. The Client Advisor may also partner with the original sales representative to support client growth and strategic initiatives.
Travel may be required for client meetings, business reviews, and internal events.
- Relationship Building: Able to forge strong relationships with Clients that build trust and credibility.
- Customer Sales and Retention Expertise: Must be skilled, knowledgeable, and comfortable identifying, presenting, and closing new solutions and renewal programs to clients.
- Industry Expertise: Must have experience selling, retaining, and/or supporting Telecom, IT services, and/or technology services.
- Collaborator: Able to achieve goals through collaboration, effective communication, continuous improvement, and successful execution
- Builder: Experience in high growth environments and understands how to build on existing client relationships leveraging technology, people, and processes to drive results
- Strong Executive Level Communications: Strong communication skills with all levels of an organization, both external clients and internal stakeholders.
- Minimum of 7+ Years in a similar position selling and supporting similar products and services.
- Excellent communication skills, both written and verbal.
- Exceptional level of customer service, professionalism, attention to detail and accuracy.
- Team player, willing to share ideas, driven to improve processes.
- Self-motivated, completes tasks, interested in learning new ideas, embraces change, achieves results, high performer.
- High level of comfort with technology solutions.
- Proficient in the complete suite of Microsoft Office products.
- Experience with recurring revenue business and services companies preferred.
- Bachelor of Science degree preferred.
- Base Salary + Competitive Commission Structure
- Company subsidized Medical, Dental, and Vision Care benefits
- HSA Plan
- Short-term and Long-term Disability
- Company-paid AD&D and Life Insurance
- Competitive Pay
- 401k Matching
- Unlimited PTO
- Flexible and innovative work environment
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