Risk Analytics Manager

About Blackhawk Network

One4All (part of Blackhawk Network)

 

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

 

Overview

The online gift card space is a high-risk segment. It attracts its fair share of malicious actors, each looking to make a quick dollar. Gift Cards are also a highly convenient option for consumers to buy gifts for friends and family or to capitalize on great promotional offers. BHN Risk Services provides best-in-class fraud prevention. We are committed to approving every good order. We are team driven and driven to succeed in this essential responsibility.

 

The Sr. Risk Analyst is on the front line of identifying and targeting fraud to keep our millions of users secure and engaged.  The Risk Analyst applies their analytical and technical skills on researching data, monitoring, and creating logics that stop fraudulent activity across all Blackhawk Network platforms. They analyze existing loss trends and define logics, solutions, and operational processes that prevent them - while delivering best-in-class customer experience for Blackhawk Network users.  Ability to effectively organize workload to move multiple projects forward at the same time while keeping communication open cross functionally will be critical for success.

Responsibilities

• Discover, recognize, and audit for patterns of fraudulent activity on orders that have been decisioned.
• Provide feedback for constant process improvement and awareness of current trends.
• Developing expertise in specific areas by leading analytical projects independently, while setting goals, providing benefit estimations, defining workflows, and coordinating timelines in advance.
• Fight fraudulent activity in one’s domain of ownership by analyzing existing loss trends through review of specific cases, research on our payments database, and incorporation of feedback from operations teams.
• Produce accurate, automated risk solutions, and manual handling policies to block fraudulent activities by declining payments, adding accounts to the fraud review queue, or restricting suspicious users & cards.
• Work closely with product teams on the development of new products to identify potential gaps that might create loss and define requirements to mitigate those risks.  
• Have a good understanding of general business trends and directions to be able to put your own work in the broad business context.
• Work with various partners within Blackhawk Networks to coordinate the execution of fraud mitigation solutions.
• Demonstrate flexibility that is needed to succeed within a matrix organization while being proactive and comfortable with working alongside stakeholders from different domains.
• Develop controls and monitoring dashboards to ensure performance against the business goal, regulatory requirements, and business priorities.
• Remain up to date on industry information, federal regulations, and new products, while continuously learning from peers across the organization about fraud and fraud-prevention tools.
• Be data-driven and outcome-focused

Qualifications

 

• BA in data science, statistics, mathematics or a related field + 0 years experience or equivalent relevant experience
• Strong analytical and reporting skills
• High proficiency in fundamental SQL. Other technical skills are a plus (Python; Hadoop; R)
• Strong organizational skills and excellent follow-through
• Outstanding written, verbal, and interpersonal communication skills
• Resourceful and a self-starter with immense attention to detail and follow through
• Outstanding communication and interpersonal skills; can communicate effectively in writing or verbally with technical and non-technical team members
• High emotional intelligence, a can-do mentality, and a creative approach to problem-solving
• Experience with working in a technology environment
• Patient, diplomatic, and collaborative

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

• Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Pension scheme, and exclusive discounts with our one4all cards.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

• Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

   

Candidate Journey at BHN:

 

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

 

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

 

 

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.