Collision Customer Support Rep

Job DetailsJob Location: Collision Repair Warwick - Warwick, RI 02888Position Type: Full TimeSalary Range: $55,000.00 - $75,000.00 Salary/yearCustomer Support Rep. & Intern Appraiser

Balise is looking for a Customer Service Support Rep & Intern Appraiser for our busy Collision Center.

Job Responsibilities

Communicate and work within house & outside Insurance Appraisers
Coordinate repair needs for Collision associates
Update appropriate customer and staff with repair status of vehicles
Daily interaction with customers, appraiser, technicians and managers
Communicate processes to vehicle repair in a timely and effective manner to all customers
Contact appropriate parties for delivery needs
Track production schedule for vehicles and communicate those targets with customers and collision center associates.
Maintain continual industry education to keep up with changes in repair requirements and product knowledge
Transport cars around the shop, as well as offsite at vendor locations.

Environmental & Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds
This position may require up to 0-5% travel

Benefits Include

Health, dental, life and disability insurance
401(k) with company match
Flexible spending accounts

Paid Time-Off

Qualifications
High School diploma or equivalent
Experience using Microsoft Word & Excel
Ability to comprehend and follow instructions
Basic knowledge of vehicle repair practices
Valid Driver’s license
Ability to interpret work scope from vehicle estimates and work orders