Automotive BDC Associate

Job DetailsJob Location: Route 44 Toyota - Raynham, MA 02767-5437Position Type: Full TimeSalary Range: $35,000.00 - $75,000.00 Base+Commission/yearAt Route 44 Toyota, we value our employees. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Route 44 Toyota, is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!

What we offer

$35,000.00 - $75,000.00 annual earning potential based on performance, with top performers having the ability to earn above average.
401k with Company match
Medical, Dental, Vision & Life Insurance

Paid Time Off

Paid Holidays

Ongoing training and development

Weekly Pay

Employee discounts on service, parts and vehicles

Responsibilities

Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily

Qualifications

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications
Computer & Internet skills required
Proficiency in Microsoft office applications
Ability to follow through on leads and close sales
Proven experience in a customer service or call center environment a plus
Excellent communications skills, both verbal and written
Ability to multitask and prioritize in a fast-paced work environment
Positive, can-do attitude
Team-oriented
Bilingual proficiency preferred but not required