Uniform Services Manager

• Lead resolution of all guest concerns, including complex or sensitive issues (e.g., loss, theft, emergencies).
• Ensure a seamless and high-quality guest experience throughout the stay.
• Maintain guest satisfaction and loyalty through proactive engagement.
• Participate in VIP interactions, guest events, and guest recognition programs.
• Oversee daily operations of the Uniformed Services department (bell services, valet, luggage handling, etc.).
• Coordinate staffing, workload distribution, and service delivery.
• Conduct daily inspections of facilities (lobby, entrances, parking, service areas) for cleanliness and standards.
• Ensure adherence to company policies, procedures, and safety guidelines.
• Train, supervise, coach, and discipline team members as needed.
• Conduct regular staff briefings and divisional meetings.
• Participate in hiring and onboarding of team members.
• Promote a culture of accountability, professionalism, and service excellence.
• Work closely with Front Office and other departments to address operational needs.
• Escalate major issues to senior leadership when required.
• Maintain strong interdepartmental relationships to ensure service efficiency.
• Monitor and manage budgets, payroll, and operational costs.
• Prepare reports, including guest feedback logs and financial statements.
• Analyze operational trends to improve performance and efficiency.
• Ensure compliance with reporting and documentation standards.
• Support organizational goals, policies, and service standards.
• Contribute to process improvements and innovation in service delivery.
• Represent the organization professionally with stakeholders, vendors, and the public.

• The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands. 

   

Required Qualifications:

• High school diploma required; college degree preferred.
• Relevant experience:
  • 1 year as an Assistant Hotel Manager, or
  • 2 years in a supervisory role, or
  • 5 years in guest services (e.g., concierge, VIP services).
• Strong computer skills (Microsoft Office suite).
• Excellent English communication (additional language is a plus).
• CPR and AED certification required.
• Strong leadership, problem-solving, and interpersonal skills.