Parking Lot Attendant

Main Duties and Responsibilities:

• Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs. 
• Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
• Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
• Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
• Demonstrates departmental knowledge and efficiency at all times.
• Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.
• Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members. 
• Ensure your workspace is cleaned and sanitizes as directed by the Company. (These processes may change from time to time based on seasonality or recommendations from our Health and Safety Department.)
•  Wear company issued Personal Protective Equipment such as masks or gloves from time to time as directed by the Company.
•  Stands erect at designated position, alert and ready to assist all guests that enter and leave the entrance of the Hotel.  Hands will be crossed either in the front or back.
• Approaches and speaks to guest first, in a friendly manner, and offer assistance.
• Opens and closes doors for guest entering and leaving vehicles at the front entrance in a brief and polite manner.  
• Answers the telephone promptly (within 3 rings) and offers the information requested in a brief and polite manner.    
• Offers accurate information to guests require assistance. 
• Receives information from supervisor and persons working prior shift regarding any important functions taking place during your shift. 
• Organizes key, tickets and other information necessary in accordance with company policies to ensure smooth parking.
• Retrieves vehicles for guest within five minutes and returned to guests.  
• Keeps driveway clean at all times ensuring it is free from paper, dirt, oil and grease.  Ensures that birdcages are kept clean and well maintained at the beginning and end of shift.
• Assists with checking, sorting and transferring luggage (including group luggage) for guest when required.
• Performs other reasonable duties that may be requested from time to time.

The Company operates a twenty-four (24) hour business. Therefore, you will be rostered to work shifts, which may change from time to time.

Required Qualifications:

• High school diploma or equivalent vocational training.
• Minimum of one year customer service experience preferred.
• Excellent command of the English Language and second language preferred but not essential