Order Taker Cashier Room Service

Key Responsibilities:

• Receive and process guest room service orders in a friendly and professional manner.
• Ensure the POS system is operational and maintain an organized work area.
• Monitor and dispatch orders according to departmental standards and delivery timelines.
• Maintain thorough knowledge of menu items, preparation methods, beverage selections, wines, and hotel facilities.
• Prepare and print guest checks, communicate special requests, and maintain accurate order logs.
• Coordinate with service staff to ensure timely and efficient delivery of all orders.
• Conduct guest follow-up calls to ensure satisfaction and offer additional services.
• Handle guest concerns professionally and escalate issues to management when necessary.
• Collect and reconcile checks, gratuities, cash, and required documentation at the end of each shift.
• Complete all required reports and sales documentation accurately and on time.
• Attend daily briefings, training sessions, and departmental meetings.
• Maintain positive working relationships with team members and uphold professional conduct standards.
• Perform additional duties as assigned to support efficient department operations.
• Work flexible schedules as required, including evenings, weekends, holidays, and shift changes in a 24-hour, 7-day operation.

Required Qualifications: 

• Minimum High school diploma or equivalent vocational training 
• Minimum of 1 year restaurant experience