Order Taker Cashier

Duties and Responsibilities:

• Ensure point of sales (P.O.S.) system is in the proper working order and organize work area.
• Check doorknob orders to ensure orders are issued for delivery on time.
• Stamp express elevator orders and hand them to express elevator servers.
• Have knowledge of all un-available menu items
• Maintain complete knowledge of all menu items, preparations methods, ingredients, sauces and preparation times and prices.
• Maintain complete knowledge of liquor brands, beers, and non-alcoholic selection available in In-Suite Dining. 
• Maintain complete knowledge of particular characteristics and descriptions of every wine/champagne available in In-Suite Dining.
• Answer telephone according within (3) rings with a smile and in a friendly manner and taking guest order according to standard.
• Create and print checks  submitting to supervisor explaining any special requests in a timely manor for completion as well as on time delivery
• Generates and maintains order log, noting delivery time and call back within Forbes guidelines.
• Advise guest by telephone if their order will be delivered more than 5 minutes earlier or later than the quoted time to the guest. 
• Attend daily line ups, meetings and training as needed as per established operating procedures.
• Have a thorough knowledge of hotel facilities.
• Assist in handling guest complaints advising supervisor of any incidents.
• Collect checks from servers ensuring that the necessary information is completed and is legible and all monies are accounted for.
• Dispatches In-Suite dining orders adhering to departmental standards.
• Conduct courtesy calls back to guests to ensure satisfaction, offer additional options and obtain collection time.
• Distribute tips and record same at the end of each shift.
• Complete reports before leaving at the end of each shift.
• Ensure sales report is run at the end of each shift.
• Collect due back from cashier’s office in a timely manner.
• Ensure all extra gratuities are paid back in a timely manner.
• Attend training sessions and meetings as required.
• Maintain a positive working relationship with all team members.
• Conduct self in an orderly manner at all times.
• Perform other duties as may be assigned to ensure the efficient operation of the restaurant.

• Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs. 

• Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.

• Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.

• Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.

• Demonstrates departmental knowledge and efficiency at all times.

• Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.

• Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members.

• Ensure your workspace is cleaned and sanitized as directed by the Company. (These processes may change from time to time based on seasonality or recommendations from our Health and Safety Department.)

• Practice good hygiene prior to reporting to work and when returning to your assigned workstation.  This includes, but is not limited to:  washing your hands, avoid touching your face, limiting unnecessary physical contact with others, coughing/sneezing into a tissue or the inside of your elbow, and disinfecting frequently used items and surfaces in your work area as directed by Management using company provided cleaning products.

• Wear company issued Personal Protective Equipment such as masks or gloves from time to time as directed by the Company.