Helpdesk Agent - HR

Main Duties and Responsibilities 

• Answer and screen telephone calls professionally and courteously while adhering to departmental standards.
• Greet and assist internal and external customers in person and by phone.
• Log, track, prioritize, and follow up on employee inquiries and requests through to resolution.
• Route requests to the appropriate HR personnel and ensure timely follow-up.
• Respond to and resolve customer complaints promptly and professionally.
• Maintain Help Desk service levels, including call logging, resolution, and customer service standards.
• Review and follow up on unresolved issues and requests.
• Assist with the preparation of Help Desk reports and identify trends for management review.
• Support HR projects, employee events, and departmental initiatives.
• Maintain a thorough understanding of company policies, procedures, and employee resources.
• Ensure confidentiality of all employee and company information.
• Assist other Human Resources functions as required.

• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

Required Qualifications 

• Highschool Diploma 
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and prioritize competing requests in a fast-paced environment.
• High level of professionalism, discretion, and confidentiality.
• Strong organizational and administrative skills.
• Proficiency in Microsoft Office and other workplace technology systems.
• Ability to work independently and collaboratively within a team environment.
• Previous customer service, administrative, or Human Resources experience is preferred.

If you are customer-focused, organized, and committed to delivering excellent service, we encourage you to apply.