Gourmet Hostess - Breakwater's Grill

Main Duties and Responsibilities:

Assigns service station to all service staff observing their present ability for compliance with appearance and uniform standard.

Verbally explain to staff any menu changes, meal specials or other factors that relate to service of food or dining room operation.

Inspect restaurant to ensure all items are in proper order, taking appropriate action on all matters not meeting standard.

Graciously greet guests upon their arrival and escorts them to a table, balancing the customer flow among the service station, taking into account requests for a particular table or server, depending on availability.

Handle guest complaints immediately and politely, advising manager of all incidents.

Oversees the general functioning of the dining room during the meal service period, relaying information to service staff, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary.

Thorough knowledge of facilities to assist guest with information when necessary.

Assists with the duties of wait staff such as securing of food or beverage item for a customer, resetting a table for reuse, etc. as the customer traffic flow allows, ensuring the maintenance of food service effectiveness and efficiency.

CUSTOMER SERVICE PRIMARY RESPONSIBILITIES

Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
Demonstrates departmental knowledge and efficiency at all times.
Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.
The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

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