About this role
Main Duties & Responsibilities:
• Lead and direct all daily operations across the Pool Deck and Beach Service Café, Light Dining, and Bar Operations
• Ensure seamless service flow across multi-zone environments (pool, beach, café).
• Maintain luxury service standards consistent with global high end day club and lifestyle brands (Ibiza, Mykonos, St. Tropez inspiration).
• Manage peak periods with high guest density and elevated expectations.
• Provide strategic leadership which allows the business to grow, expand and exceed Guest Expectations
• Establish a strong culture of Guest Satisfaction which allows the company to be recognized as a world class destination which offers exceptional service Experiences
• Consistently drives operational excellence
• Curate a high-energy, immersive day club experience blending music (live DJs, curated playlists), atmosphere (lighting, service energy, presentation) and elevated food & beverage offerings.
• Personally engage with VIP guests and high value repeat visitors.
• Ensure exceptional service recovery and proactive guest engagement at all touchpoints.
• Drive a culture of “anticipatory service” for luxury clientele.
• Provide extraordinary curation and bespoke experiences
• Own full P&L responsibility for the venue, including beverage revenue (primary driver), food revenues and other revenues
• Maximize revenue through strategic pricing and upselling initiatives and premium bottle service and craft cocktail programming
• Monitor and optimize labor cost management (Actual vs Budgeted), beverage cost controls and shrinkage and inventory management across multiple outlets
• Develop and execute revenue-driving activations (events, themed days, partnerships).
• Collaborate with culinary and bar teams to deliver Mediterranean-inspired, coastal cuisine, light, fresh, shareable dishes suited for poolside consumption, Innovative, Instagram-driven presentation
• Lead development of seasonal craft cocktail menus reflecting summer, tropical, and European influences.
• Ensure consistency in product quality and presentation across all service zones.
• Efficient manage Food Cost Control, ensuring that actual aligns with budgeted
• Provide general support and oversight to both culinary and stewarding teams
• Oversee daily and weekly entertainment schedules.
• Curate events aligned with luxury lifestyle branding, including sunset sessions, themed beach parties and branded activations and influencer events
• Collaborate with marketing and entertainment teams to build the venue’s reputation as a destination experience.
• Lead, coach, and inspire a large, diverse team including restaurant and bar managers, servers, bartenders, and beach attendants, support and back-of-house teams
• Promote a high-performance culture focused on energy, personality, and engagement, upselling and revenue generation and consistency in luxury service standards
• Conduct trainings and talent development for current and new team members using training manuals
• Ensure compliance with health and food safety regulations and alcohol service laws and responsible service standards.
• Maintain a safe and secure environment for guests and staff.
• Enforce cleanliness and maintenance standards across all areas.
Required Qualification:
• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• Minimum 5–7 years in senior F&B or nightlife/day club management
• Proven experience managing high-volume luxury venues, multi-outlet operations and beach clubs, day clubs, or lifestyle resorts
• Experience in Caribbean, Mediterranean, or international resort markets strongly preferred
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