About this role
Key Responsibilities:
- Lead and manage all Housekeeping and Public Areas operations for The Reef.
- Ensure guest rooms and public spaces meet and exceed established quality standards.
- Provide leadership, training, coaching, and development to departmental team members.
- Monitor cleanliness, maintenance, safety, and operational effectiveness across all areas.
- Drive guest satisfaction through exceptional service delivery and attention to detail.
- Collaborate with cross-functional teams to support resort-wide operational goals.
Ideal Candidate:
- Proven leadership experience in Housekeeping operations within a luxury hotel or resort environment.
- Strong communication, organizational, and team development skills.
- Demonstrated ability to manage large teams and multiple operational priorities.
- Passion for delivering outstanding guest experiences and maintaining exceptional standards.
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