Cove Coordinator

Main Duties and Responsibilities

• Assume leadership responsibilities in the absence of the Assistant Director or Director.
• Drive guest satisfaction and ensure company service standards are consistently met and exceeded.
• Execute departmental policies, procedures, and operational standards.
• Conduct daily team briefings and prepare operational activity reports.
• Monitor daily forecasts, group functions, arrivals, departures, and operational activities.
• Professionally represent the organization to guests, team members, and stakeholders.
• Manage guest check-in and check-out processes efficiently.
• Ensure guests receive accurate information regarding accommodations, packages, services, and applicable charges.
• Address guest concerns and complaints promptly and effectively, striving for resolution before departure.
• Authorize service recovery gestures up to $1,000 when appropriate.
• Maintain accurate guest account postings and ensure compliance with company standards.
• Support repeat guest recognition programs and maintain guest history records.
• Deliver personalized and memorable guest experiences.

REQUIRED QUALIFICATIONS:

• High School Diploma (College degree preferred)
• Minimum of 2 years of experience in a customer service-related field, preferably within the hospitality industry.
• Proficiency in:
  • Microsoft Office Applications
  • Lodging Management Systems (LMS)
• Excellent verbal and written communication skills.
• Strong planning, organizational, and multitasking abilities.
• Ability to work independently with minimal supervision.

• Proven ability to manage multiple priorities in a fast-paced environment.

   

The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands. 

If you are passionate about hospitality, thrive in a dynamic environment, and are committed to exceeding guest expectations, we invite you to apply.