Cove Coordinator

Main Duties and Responsibilities:

• Oversee and coordinate Front Desk, Bell Services, VIP Services, and Prompt Response operations
• Lead daily briefings, set expectations, and communicate operational updates to staff
• Drive guest satisfaction goals (target: 90% or higher) through outstanding service delivery
• Manage check-in processes and ensure guests fully understand their accommodations and services
• Handle guest requests, concerns, and complaints efficiently and professionally
• Authorize service recovery gestures (up to $1,000) where needed
• Coordinate room assignments, upgrades, and changes, especially during high occupancy periods
• Monitor daily forecasts and operational activities to ensure smooth shift performance
• Provide leadership coverage in the absence of senior management
• Maintain accurate guest accounts, service logs, and guest history records

• Collaborate with internal teams to respond promptly to guest needs and operational changes

   

Required Qualifications:

• High School Diploma required (College degree preferred) 
• Minimum of 2 years’ experience in customer service, ideally within hospitality 
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Lodging Management Systems 
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Self-motivated with the ability to work independently
• A passion for delivering exceptional guest experiences

This is a 24/7 operation, and flexibility with shifts, including evenings, weekends, and holidays, is required. 

If you are passionate about hospitality, thrive in a dynamic environment, and are committed to exceeding guest expectations, we invite you to apply.