Asst. General Manager

Main Duties & Responsibilities: 

• Lead and manage daily outlet operations to achieve service, revenue, and business goals. 
• Supervise, train, coach, and develop team members while fostering a positive work environment. 
• Ensure the outlet is fully prepared for service, with appropriate staffing, supplies, and operational standards in place. 
• Maintain compliance with company policies, grooming standards, health and safety requirements, and service procedures. 
• Plan and coordinate special events, promotions, and revenue-generating activities. 
• Monitor staffing levels, scheduling, and labor costs to ensure operational efficiency. 
• Review sales, costs, budgets, and financial reports to support profitability goals. 
• Oversee facility upkeep and ensure equipment, furnishings, and operational assets are properly maintained. 
• Collaborate with Human Resources on recruitment, employee relations, and performance management.
• Respond promptly and professionally to guest concerns, ensuring exceptional customer service at all times. 
• Maintain strong knowledge of outlet offerings, resort facilities, and industry trends. 

Qualifications & Requirements:

• Minimum of 4 years college degree
• Minimum of 2 years hotel/restaurant management preferable
• Minimum of 5 years in front-of-the-house operations
• Demonstrated knowledge of service and F&B operations
• Strong communication skills
• Food Handler’s Certificate, First Aid and CPR