About this role
| QUALIFICATIONS: | |||||||||
| • | High School Diploma or GED | ||||||||
| • | One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC) | ||||||||
| • | Experience in Endoscopy/Multi-specialty/Ophthalmology/ASC | ||||||||
| • | Ability to speak and understand the English language | ||||||||
| • | Strong ethical and moral character references | ||||||||
| • | Basic computer skills | ||||||||
| ESSENTIAL DUTIES AND RESPONSIBILITIES: | |||||||||
| • | Schedules all surgical, gastroenterological (GI), and pain-management procedures and preoperative appointments | ||||||||
| • | Has good knowledge and understanding of the surgery schedule and the format utilized by the center | ||||||||
| • | Coordinates and schedules surgeries | ||||||||
| • | Ensures that the needed documentation is obtained from all patients | ||||||||
| • | Ensures that all patients receive needed information prior to surgery | ||||||||
| • | Interacts with patients, physicians and other staff both within the ASC and at the Physician practice | ||||||||
| • | Works effectively with the Physician practice to manage the surgery schedule | ||||||||
| • | Provides accurate, timely and responsive information to patients, Physicians and other stake holders | ||||||||
| • | Coordinates processes and route all paperwork as required to meet physician and facility requirements | ||||||||
| • | Ensures efficient telephone communication | ||||||||
| • | Follows all written protocols and procedures of the ASC | ||||||||
| • | Updates and distributes the surgery schedule as needed | ||||||||
| • | Makes appointment reminder calls to patients as requested | ||||||||
| • | Answers questions and provide information to patients as it relates to surgery scheduling and documentation | ||||||||
| • | Requests patient records as required by the Physician | ||||||||
| • | Verbally delivers instructions to patients and families | ||||||||
| • | Performs all job functions in a HIPAA compliant manner | ||||||||
| • | Collects payments and deductibles as directed | ||||||||
| • | Processes payments in accordance with the ASC’s | ||||||||
| • | Demonstrates courtesy and helpfulness toward patients and their families | ||||||||
| • | Attends all required education | ||||||||
| • | Regular and predictable attendance | ||||||||
| • | Performs other duties as assigned | ||||||||
| Cognitive Skills | |||||||||
| • | Exhibit mental alertness for quality decision making and exercising good judgment | ||||||||
| • | Ability to multi-task effectively, efficiently, accurately, and with attention to details | ||||||||
| • | Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors | ||||||||
| • | Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables | ||||||||
| Communication | |||||||||
| • | Ability to effectively communicate patient care needs and significant information to healthcare team to | ||||||||
| promote continuity of patient care | |||||||||
| • | Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers, | ||||||||
| patients, and the general public | |||||||||
| Teamwork | |||||||||
| • | Work well with others – be a team member | ||||||||
| • | Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer | ||||||||
| or other designated person, following the Chain of Command | |||||||||
| • | Participate in staff meetings, in-services, and continuing education as required | ||||||||
| MATHEMATICAL SKILLS: | |||||||||
| Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, | |||||||||
| decimals, and percentages | |||||||||
| LANGUAGE SKILLS: | |||||||||
| Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read, | |||||||||
| analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental | |||||||||
| regulations. Ability to successfully write business correspondence. Ability to effectively present information, | |||||||||
| respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public. | |||||||||
| REASONING ABILITY: | |||||||||
| Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and | |||||||||
| correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions | |||||||||
| in a variety of forms and deal with abstract and concrete variables. | |||||||||
| PHYSICAL DEMANDS: | |||||||||
| • | Ability to stand and walk for 6-8 hours per day | ||||||||
| • | Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight | ||||||||
| • | Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without | ||||||||
| "giving out” or fatiguing | |||||||||
| • | Ability to perform physical activities that require considerable use of your arms and legs and moving your whole | ||||||||
| body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. | |||||||||
| • | Ability to position or transport patients, prepare medical procedure rooms, or set up patient care equipment | ||||||||
| • | Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position | ||||||||
| • | Ability to keep or regain your body balance and stay upright | ||||||||
| • | Ability to exert yourself physically over long periods of time without getting winded or out of breath | ||||||||
| • | Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears | ||||||||
| • | Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to | ||||||||
| adjust focus | |||||||||
| WORK ENVIRONMENT: | |||||||||
| • | Days and hours of work may vary to meet patient needs | ||||||||
| • | The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to | ||||||||
| meet patient care needs, such as laser rooms and some OR/Procedure rooms | |||||||||
| • | Staff will work with medical and office equipment, some of which will have moving parts | ||||||||
| • | Noise level is usually quiet to moderate | ||||||||
| • | Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and | ||||||||
| cleaning solutions | |||||||||
| • | The Center procedure rooms are often small, and due to equipment may have little room to work around and may | ||||||||
| necessitate reaching, pulling, pushing | |||||||||
| • | Staff will work in close proximity to patients and co-workers | ||||||||
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