About this role
Job DetailsJob Location: New Orleans, LA 70113Position Type: SeasonalJob Title: Retail Agent - THE POLAR EXPRESS™ Train Ride
Division/Department: Rail Events Production/Front of House
Reports To: Front of House & Business Manager
Type of position: Non-Exempt/Hourly
Employee Classification: Seasonal
Location: New Orleans
Compensation: $16.50/hourly
Job Summary
Retail Agents collaborate with Front of House and Business Managers in partnership with the Retail Supervisor to support seamless retail operations. Serving as a primary point of contact, they create a welcoming and memorable first impression for every guest. They deliver outstanding customer service while ensuring efficient daily operations, accurate transactions, and consistent adherence to visual merchandising standards. Success in this role requires a positive attitude, effective communication skills, and the ability to remain organized, adaptable, and responsive in a dynamic, fast-paced, guest-focused environment.
Essential Duties and Responsibilities
Greet guests as they enter the retail space, offering a warm, welcoming presence while assisting with questions, purchases, and overall service needs
Maintain a clean, organized, and visually appealing store environment that reflects the immersive experience
Serve as a knowledgeable point of contact for guests seeking information about merchandise or the event
Support merchandising efforts, including product displays, restocking, and ensuring all retail locations are properly re-stocked
Learn and operate the point-of-sale (POS) system to process transactions accurately and efficiently
Collaborate with the full event team to foster a positive, engaging, and enjoyable atmosphere for both guests and staff
Assist with daily opening procedures, as well as closing tasks to reset and prepare for the next event day
Additional duties as needed
Qualifications
Previous experience in retail sales or customer service is preferred
Strong collaborator with an elevated level of reliability, organization and accountability
Effective communication skills with the ability to engage confidently with guests and team members
Proven commitment to delivering exceptional guest focused service and creating memorable experiences
Cash handling experience a plus
Basic computer proficiency: familiarity with point-of-sale (POS) systems is a plus
Possess a friendly, well-spoken manner in personal communications
Work Environment
Majority of work is performed onsite in an event space setting
Varied schedule requiring evenings, weekends, and overtime
Able to stand and walk on uneven or unsteady surfaces aboard a moving train
Time spent in and around active railroad yard(s)
What’s in it for you?
Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
Amazing opportunity for folks begining their theater career
Serve others and create a world of make believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the holiday experience for all – big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Catered meals for 5-show days
Comp tickets for your friends and family
Potential for end of season bonus
Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.
Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
Qualifications
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