About this role
Job Brief:
Advanced Business Solutions is a growing Amman-based company. As we scale, the CEO’s office needs more than scheduling support — it needs an owner of follow-through. This is not a traditional secretarial role. Your core mandate is accountability: making sure that every commitment made to or by the CEO — in meetings, in email, across departments — has an owner, a date, and a closed loop. Your job is to make sure nothing slips silently.
A large part of this role is politely and persistently pursuing senior people about overdue commitments — every day, as a system, not as an exception. If keeping a complete list and closing every item on it is something you find genuinely satisfying, this role was designed for you.
Responsibilities:
• The commitment register: a live record of every dated promise made in leadership meetings, 1:1s, and the CEO’s correspondence — who owes what, to whom, by when.
• Follow-up and escalation: remind owners before deadlines, chase on the day, and escalate to the CEO within 24 hours when an item goes silent — including with senior managers.
• Leadership meetings: attend, capture crisp minutes and action items with owners and dates, circulate same-day, and open the next meeting’s agenda with the status of every open item.
• The follow-up system itself: run and continuously improve the tools behind the register (email-based reminder tools, shared boards), so reminders reach owners automatically and nothing depends on memory.
• Reporting: a concise weekly summary to the CEO — loops closed on time, loops open, and patterns worth attention.
• Executive office support: correspondence, coordination between departments, and preparation of documents and briefs for the CEO as needed.
Skills Required:
• Bachelor's degree in Business Administration or a related field.
• 2+ years of experience supporting senior leadership — as an EA, office manager, PMO/project coordinator, or similar — in an environment where deadlines had real consequences.
• A personal, provable system for tracking commitments. In the interview we will ask you to show us how you track what people owe you — and to draft a follow-up message, in Arabic and in English, on the spot.
• Assertive politeness: the confidence to remind a senior manager for the third time — firmly, respectfully, and without apology or friction.
• Excellent written Arabic and English; sharp, unambiguous minute-taking.
• Full fluency with modern digital tools (task boards, email automation, spreadsheets); experience with KPI tracking or PMO coordination is a strong plus.
• Absolute discretion. This seat sees sensitive commercial, customer, and personnel matters.
• Availability beyond office hours: reachable for matters outside standard working hours — the CEO’s office does not fully switch off at the end of the day, and neither do open loops.
• Willingness to travel when needed, inside or outside Jordan, to support the CEO or follow up on company business.
What this role offers:
• A direct working relationship with the CEO and a seat in every leadership meeting.
• A mandate with real authority: follow-ups from this office carry the CEO’s weight, and the whole company will know it.
• The opportunity to build the company’s accountability system from the ground up — and own it as it scales.
• Compensation discussed during the interview process, aligned with experience.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?