Rental and Repair Shops Manager

RESORT OVERVIEW:

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY:

RESPONSIBILITIES:

• Perform and oversee ski and snowboard equipment tuning, repair, testing, and maintenance in accordance with industry standards.
• Manage inventory and supply levels, coordinate purchasing needs, and maintain current shop standards, equipment, and repair practices.
• Oversee point-of-sale operations, transaction accuracy, and established financial control procedures.
• Maintain required operational and safety records; promote compliance with environmental, health, and safety regulations, including hazardous material handling and disposal.
• Lead safety and service initiatives, fostering a culture of safety and exceptional guest service.
• Manage facility security, including opening and closing procedures, and coordinate with Facilities to maintain safe access to shop locations.
• Monitor shop performance and implement operational improvements to enhance efficiency, guest satisfaction, and profitability.
• Perform other duties as assigned by the Director of Recreational Services.

QUALIFICATIONS:

• Must be at least 18 years of age and possess a high school diploma or equivalent.
• Minimum three years of experience in rental operations, equipment tuning/repair, or hard goods sales, including supervisory experience.
• Demonstrated ability to lead staff, manage operations, resolve guest and employee concerns, and deliver exceptional guest service.
• Experience with RTP systems is preferred.
• Must have strong communication, problem-solving, and computer skills.
• Weekend and holiday availability is required.