Member Growth & Engagement Manager

What we're looking for:

We need someone with ~4 years of experience in product management, growth, or a closely related role who has shipped products, measured their impact, and iterated. You should be comfortable working across teams — influencing without authority — and have a track record of diagnosing broken member or customer journeys and driving measurable conversion improvements. Bonus points if you have a healthcare, health insurance, or consumer health background.

What you'll do:

Own visit conversion rate — the share of members who select an Aligned provider and follow through to a completed first visit — and drive it up

Diagnose friction across the full journey from outreach moment to completed visit: scheduling experience, communication touchpoints, provider detail pages, and handoffs between product surfaces

Own the post-visit feedback collection system (NPS and Access scores), including touchpoint design, response rates, and data quality

Route feedback signal to the right stakeholders — product decisions to the head of product and operations, outreach triggers to the data and outreach team

Partner with the APC & Specialty Account Management & Operations team to surface and resolve provider-level friction (scheduling processes, onboarding experience, communication handoffs)

Work with the data and outreach team to ensure post-visit insights are informing campaign targeting and re-engagement logic

Explore and evaluate new channels — including AI-powered outreach — for their potential to reduce friction and improve visit conversion