About this role
JOB DESCRIPTION
Title: | Assistant Program Director | FLSA Status: | Exempt |
Department: | Manhattan View | Union Status: | Non-Union |
Reports To: | Program Coordinator | Weekly Hours: | 35 |
Status: | Full Time | Schedule: | Mon-Fri 9am-5pm on call weeknights and weekends |
POSITION OVERVIEW:
*formerly Director of Social Services
The Assistant Program Director ensures quality care and oversees Clinical and Social Services functions of the shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Assistant Program Director provides supervision to the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes.
MANAGEMENT/SUPERVISORY RESPONSIBLITIES:
This position has the following management/supervisory responsibility (check only one):
☐ | This position includes no managerial or supervisory responsibilities. |
☒ | This is a supervisory position. |
☐ | This position is a managerial position. |
☐ | This is a director/administrator position. |
KEY ESSENTIAL FUNCTIONS:
- Assist the Program Director with the administration of the program
- Effectively manage the entire building in the absence of the Program Director
- Oversee the day to day operations of the Social Service program
- Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members
- Oversee the timely assessment of clients upon admission, change of condition and review and update care plans
- Facilitate interdepartmental communication and conduct social service staff meetings
- Attend meetings with funders or outside agencies
- Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
- Report all significant (i.e. Funder) events, and monitoring events to the Program Director
- Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients
- Liaise with DHS Intake Centers and DHS Management
- Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis
- Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment
- Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans
- Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
- Review analysis of program and demographic client data to make program improvements
- Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices
- Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
- Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
- Monitor and track clients housing placements, medical compliance and Individual Service Plans
- Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints)
- Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
- Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
- Conduct case conferences with difficult to engage clients and relevant Case Manager and/or Housing Specialist
- Submit accurate DHS and ACACIA’s monthly reports to Program Director for review in a timely manner
- Organize onsite and offsite training opportunities for professional development of staff
- Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
- Review, sign and submit timesheets for all direct reports
- Complete incident reports to relevant parties to properly and timely record any incident
- Report all incidents that may subject Acacia Network to liability to the Program Director
- Performs other duties assigned by the Program Director
REQUIREMENTS:
- Associates Degree in Human Services or related field, required
- Master’s Degree in Social Work or related field, preferred
- Five (5+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc…)
- Three (3+) years must be in a managerial position
- Successful completion of SIFI (Seminar in Field Instruction) preferred
- Professional experience or desire to work with homeless and other underserved populations and communities.
- Bilingual (English and Spanish), preferred
PHYSICAL DEMANDS:
Please indicate which level of activity best describes the position (check only one):
☒ | Sedentary Work (equivalent to lifting or exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may occasional walking or standing for brief periods of time). |
☐ | Light Work (equivalent to lifting or exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work). |
☐ | Medium Work (involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently. Physical demand requirements are in excess of these for Light Work). |
☐ | Heavy Work (involves exerting 50 to 100 pounds of force occasionally, or 25 to 50 pounds of force frequently. Physical demand requirements are in excess of those for Medium Work). |
☐ | Very Heavy Work (involves exerting in excess of 100 pounds of force occasionally, or in excess of 50 pounds of force. Physical demand requirements are in excess of those for Heavy Work). |
PHYSICAL REQUIREMENTS:
Please indicate the level of physical activity required in each area for the position. Check only one box for each requirement:
Requirement | Almost Never | Seldom | Sometimes | Frequently | Almost Always |
Bending | ☐ | ☒ | ☐ | ☐ | ☐ |
Climbing | ☒ | ☐ | ☐ | ☐ | ☐ |
Typing | ☐ | ☐ | ☐ | ☒ | ☐ |
Lifting | ☐ | ☐ | ☒ | ☐ | ☐ |
Reaching | ☐ | ☐ | ☒ | ☐ | ☐ |
Pushing | ☐ | ☒ | ☐ | ☐ | ☐ |
Crouching | ☒ | ☐ | ☐ | ☐ | ☐ |
Crawling | ☐ | ☒ | ☐ | ☐ | ☐ |
Extended walking | ☐ | ☐ | ☐ | ☒ | ☐ |
Extended standing | ☐ | ☐ | ☐ | ☒ | ☐ |
Extended sitting | ☐ | ☐ | ☒ | ☐ | ☐ |
WORK LOCATION:
The work location(s) required of incumbents in this position are as follows (check only one):
☐ | All work is completed in the office/ within the program. | ☐ | Majority of work is completed in the office/program, with occasional trips to the community/other sites. | ☒ | Work is completed equally in the office/program and in the community/other sites. |
☐ | All work is completed in the community/other sites, with the exception of required meetings. | ☐ | Majority of work is completed in the community/other sites, with occasional work done in the office/program. |
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WORK HOURS:
The work hours for this position are as follows (check all that apply):
☒ | Has standard work schedule (set hours). | ☒ | May require work outside of standard work hours (evenings and weekends). | ☒ | On-call as required. |
☒ | Overtime may be required. | ☐ | Position subject to possible mandation. | ☐ | Shift work required. |
WORK ENVIRONMENT:
Incumbents in this position are exposed to the following environmental condition(s):
☒ | Not substantially exposed to adverse environmental conditions. | ☐ | Subject to infectious waste (typical of most patient care/housekeeping positions). | ☐ | Subject to outside environmental conditions. |
☐ | Subject to inside environmental conditions. | ☒ | Subject to both environment conditions (work occurs inside and outside). | ☐ | Subject to extreme heat (temps above 80 degrees Fahrenheit). |
☐ | Subject to extreme cold (temps below 32 degrees Fahrenheit). | ☐ | Subject to extreme noise (noise must be sufficient to cause shouting in order to be heard over ambient noise level). | ☐ | Subject to extreme vibrations (exposure to oscillating movements of the extremities of the whole body). |
☐ | Subject to work hazards (ex: moving mechanical parts, electrical current, scaffolding in high places). | ☐ | Subject to one or more condition that affects the respiratory system or skin (fumes, gas, dust, odors) |
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SUPERVISION RECEIVED:
Please indicate which level of supervision is required for this position (check only one):
☐ | Close Supervision (provided with daily oversight of work day-to-day tasks, methods and functions. There are regular checks of tasks for quality and quantity of work. Employee performs a variety of routine duties within established policies and procedures or by referring to the written guidelines. Any deviation is reviewed by the supervisor). |
☐ | Routine Supervision (provided with instructions on job requirements, methods, priorities and deadlines. Advice and assistance are provided as needed. There are regular and systematic reviews of progress, quality and output, usually at discrete times, but occasionally only upon completion). |
☒ | General Supervision (provided with general instructions on an ongoing basis, usually covering only the broad aspects of the job. Incumbents exercise some control over both the technical and administrative aspects of work. Decision-making is limited in context to the completion of work tasks. Completed work is consistent with established guidelines, policies and procedures). |
☐ | Limited Supervision (provided with clear statements of objectives and resources available. Oversight by the supervisor is only exercised on longer term goals and policy issues. Completed work is reviewed for compliance with laws and regulations, and adherence to program goals, objectives, budgetary limitations and general employer policies. This level is common among most mid-level managers). |
☐ | Broad Supervision (provided with broad objectives and have broad responsibility for planning, organizing and prioritizing work. Employee exercises independent decision-making authority for determining work objectives and goals to be accomplished, independently plans, designs and carries out programs, projects in accordance with broad policy statements or legal requirements. This level is common among senior management). |
Acknowledgment of Job Description
This will acknowledge that I have received, reviewed and understand the above job description and will discuss with my supervisor if I have any questions. I further acknowledge that I am capable of performing the essential functions of the job, with or without reasonable accommodation. I understand and agree that nothing in this job description is binding on ACACIA NETWORK and that ACACIA NETWORK remains free to change the duties and responsibilities of the above described job at any time, without notice, and at its discretion. I further understand and agree that nothing in this job description changes my status as an at-will employee, meaning that either ACACIA NETWORK or I can terminate our employment relationship at any time, with or without cause or notice.
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