About this role
abra professional services is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment.
This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates.
Key Responsibilities:
- Provide technical support to approximately 400 employees, including computers, peripheral equipment, and software.
- Install, maintain, and update operating systems and applications.
- Diagnose and resolve hardware and software issues.
- Work with servers, backup systems, and communication networks.
- Document technical issues and solutions in the service desk ticketing system.
Requirements
Requirements:
- At least 2 years of hands-on experience in IT Support, Help Desk, or as a PC/IT Technician – mandatory.
- Experience as an IT Technician, including troubleshooting hardware, software, and endpoint equipment – mandatory.
- Strong knowledge of Windows 10/11 operating systems and Microsoft Office – mandatory.
- High customer service orientation – mandatory.
- Strong self-learning skills, initiative, and a proactive approach – mandatory.
- Ability to work effectively under pressure – mandatory.
Advantages:
- Knowledge and experience in networking and communication technologies.
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